Frequently
Asked Questions
Estimates, Proposals
What information
do you need to give me an estimate?
Do you provide written
proposals?
Orders & Payments
How do I order
from Alltec?
What are your Ordering
and Payment terms?
What forms of Payment
do you accept?
Shipping Options
How long until
my products are shipped to me?
Can I schedule delivery
to my needs?
What shipping method
choices do I have?
Can I ship via 3rd
party using my own carrier and account #?
Do you offer expedited
shipping options?
Will my products
be insured during shipment?
Can I pick up products
at Alltec Industries to save $$$ on ship charges?
What should I do
if a product is damaged when it is shipped?
What should I
do if I don’t receive what I ordered or something
is missing?
Service & Replacement Parts
How do I obtain
service for Alltec products?
How do I purchase
replacement parts for Alltec products?
General Returns
What is your return
policy?
How many days do
I have to return a product for refund?
Who pays for shipping
the product(s) back to Alltec?
Warranty Policy & Warranty Returns
Will my purchase
be covered under a warranty? If so, please explain.
Who do I call if
I have a problem with a product?
What should I do
with the old part when Alltec sends me a new part
under Warranty?
Who pays shipping
charges for warranty items?
For more answers to your FAQs, please click
on one of the following links:
Plan &
Estimate: Answers questions about UL325,
Safety, Location, Electrical Requirements
Gate
Guy Tips: Answers questions about a variety
of topics, such as preventative maintenance on gate
equipment and controls, safety loops, general appearance
Estimates, Proposals
What information do you need
to give me an estimate?
The best way to get started and get the most accurate
estimate is to complete the Customer
Survey Form.
Do you provide written proposals?
Yes, absolutely— Just let us know that you need
a written proposal and we will print one on our letterhead.
Of course we will need your complete company information,
location, etc. as requested on our Customer
Survey Form.
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Orders & Payments
How do I order from Alltec?
Call 800-325-4283
OR use the online store OR fax purchase order to 508-752-6004
Also, at the back of Alltec’s printed price list,
there is an ORDER FORM.
What are your Ordering and
Payment terms?
Incoming orders must be signed by an authorized representative
of your company. Upon acceptance of your order by Alltec,
there is a 50% deposit due with your order and the balance
is due upon receipt of the product. If you wish, the
entire 100% can be paid at the time the order is placed.
A $25 rebilling charge will be billed on invoices past
28 days of invoice date.
What forms of Payment do
you accept?
We accept major credit cards, company check, bank check
or pre-approved credit authorization. No C.O.D.'s.
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Shipping Options
How long until my products
are shipped to me?
The timeframe between the order placement and the products
being sent varies depending on the products purchased.
Each customer’s needs vary and we coordinate shipping
accordingly.
Can I schedule delivery to
my needs?
Yes — we often are asked to postpone shipment
for a while so that the site location can be prepared
for the gate and access system. Simply let us know your
needs when contacting us.
What shipping method choices
do I have?
For the most part, Alltec selects “best way”
methods for the products being shipped. Gate operators,
access control systems, replacement parts, etc. are
shipped via UPS-ground. Heavier items such as gates,
pedestrian gates and fence panels are shipped via Yellow
Freight & ABF Freight. If you have a special need,
please make us aware of it.
Can I ship via 3rd party
using my own carrier and account #?
Yes — some of our current customers do this already.
Simply provide us with your carrier name and your account
number at the time of order placement. For companies
other than UPS, YELLOW and ABF, we will need that company’s
phone #.
Do you offer expedited shipping
options?
Yes — if you require a faster shipping method,
i.e. UPS-Next Day Air or U.S. Priority mail, we can
process your order accordingly. Of course the extra
charges incurred for the shipping upgrade would be at
customer’s expense, unless already included in
the signed proposal.
Will my products be insured
during shipment?
All items over $100 will be insured and insurance costs
are included in shipping charges.
Can I pick up products at Alltec
Industries to save $$$ on ship charges?
Yes — based on the order amount and your requirements,
product can be picked up at our manufacturing location
by appointment only.
What should I do if a product
is damaged when it is shipped?
When damage is due to carrier neglect, the purchaser
is obligated to submit claims for damages or shortages
of freight directly to the freight carrier upon receipt
of goods. Also, please call Alltec to make us aware
of the situation.
What should I do if I don’t
receive what I ordered or something is missing?
If a multi-package shipment, check with the appropriate
freight carrier, otherwise call Alltec at 800-325-4283
with your name, company and explanation of problem.
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Service & Replacement Parts
How do I obtain service for
Alltec products?
Call 800-325-4283
How do I purchase replacement
parts for Alltec products?
If you don’t know exactly what you need, call
800-425-4283. If you know what you need, simply order
online or fax in your order.
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General Returns
What is your return policy?
A 15% restocking fee will be charged to the customer's
account on all returns, plus the cost of repackaging
or reconditioning, if necessary.
How many days do I have to
return a product I don’t need?
Alltec allows new, unused products to be returned within
14 days of the date of invoice with 15% restocking fee
as mentioned above. For answers to questions regarding
warranty product returns, see Warranty section.
Who pays for shipping the
product(s) back to Alltec?
All products being returned to Alltec for a refund or
credit are to be shipped at the customer’s expense.
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Warranty Policy & Warranty Returns
Will my purchase be covered
under a warranty? If so, please explain.
Alltec Industries Inc. offers its customers a one year
limited warranty, unless otherwise stated. Alltec’s
keypads have a lifetime warranty. Alltec warrants to
the original purchaser-consumer of its product that
it is free of defects in materials and workmanship.
Any defect, malfunction, or other failure of the product
to conform to Alltec’s warranty will be remedied
by Alltec Industries Inc. in the manner provided in
its complete Warranty Policy (copy available upon request).
Who do I call if I have a
problem with a product?
Alltec of course — 800-325-4283.
What should I do with the
old part when Alltec sends me a new part under Warranty?
All old parts being replaced must be returned to Alltec
with a copy of the invoice, within 14 days of receipt
of the new part. Alltec will notify you if an old part
does NOT need to be returned.
Who pays shipping charges
for warranty items?
All shipping charges incurred to and from the customer
will be paid by the customer.
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